Shipping
We ship from Australia, Monday to Friday. Most orders leave us within 24 hours, stretching to 48 in a busy week. You get a tracking link by email the moment it goes.
Rates and delivery times
| Where | Cost | Typically arrives |
|---|---|---|
| Australia, standard | $11.95 AUD, free on orders over $100 | 2 to 5 business days |
| Australia, express | $15.95 AUD | 1 to 3 business days |
| International | $20.00 AUD flat | 7 to 14 business days |
Standard shipping within Australia is free once your order reaches $100. The discount applies automatically at checkout, so there is no code to enter.
International customers, please note that customs duties, taxes and import fees are set by your country and are payable by you. They are not included in what you pay us, and we have no way to calculate or absorb them.
Before you check out
Double check your address, and add a business name if it is going to a workplace. Incorrect addresses and failed delivery attempts are the two things that cause almost every delay we see, and once a parcel is in the carrier network we cannot redirect it.
Tracking your order
Your tracking link goes to the email you used at checkout. If it has not arrived, check your junk folder first, then email us and we will resend it. Tracking can sit quiet for a day or two after dispatch before the first scan appears, which is normal and not a sign anything is wrong.
Delays outside our control
Carrier backlogs, customs processing and the run up to Christmas can all add time. We will always help you chase a parcel, but we cannot control the network once it leaves us. If something has clearly gone missing, tell us and we will sort it out with you.
Change of mind
We do not offer change of mind returns or exchanges, so please choose carefully. Every belt is one size and fully adjustable, so fit is rarely the issue, but do read the Size and Fit Guide first. If you are torn between PACE and CARRY, or between two colours, email us before you order and we will help you pick.
Faulty or incorrect items
If your order turns up faulty, damaged, incorrect, or significantly different from how it was described, email hello@tempobelts.com.au with your order number and a photo. We will make it right.
Nothing in this policy limits your rights under the Australian Consumer Law. Our products come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality.